IT Engineer

  • Technical
  • Liverpool, United Kingdom

IT Engineer

Job description

No agencies please

Base Salary: Dependent on the individual, considering their experience and education level.

Work Hours: 40 hours per week.

Job Location: 19 Meridian Business Village, Hansby Drive, Liverpool, L24 9LG

We deliver a world class service to our clients by having the right skills and right ethos, so time and resources are regularly made available which makes developing our team a must. We work with high quality equipment and have a defined best practice. With high standards and a likeminded, motivated team who are future focused and engaged with our clients and team members alike. We place a strong emphasis on staff development and training and pride ourselves on being an enjoyable place to work. Our 'Core Values' are:

Do the right thing

Be Ambitious

Cutting Edge Knowledge

Commercially astute

Do whatever it takes

The person that will fit in well with us will:

  • Have integrity.
  • Have humility.
  • Have excellent communications skills.
  • Enjoy decision making with an analytical mind-set.
  • Love working as part of a team.
  • Have excellent time management skills.
  • Be self-motivated.
  • Be organised.
  • Be someone who views problems as opportunities.
  • Have genuine enthusiasm for working with technology.
  • Care!

Aabyss is a people company delivering business outcomes using technology and we are strengthening our technical project team. This role is an exciting opportunity for a motivated IT engineer to work within an award-winning IT managed services provider, and further complement our excellent team.


Project work consists of both on-site and off-site duties and will work closely with the Project Manager and report to the Service Delivery Manager. The key responsibility for Project Engineers is to undertake and deliver planned technical infrastructure project work up to hand-over to the Support team.

  • Deliver IT infrastructure projects for managed services clients including scoping, implementing and transition of change projects throughout the business.
  • Liaise with business, vendors, and other IT personnel for the progression of IT change projects.
  • Proactively and reactively resolve technical issues.
  • Record, track, and document the incident-solving process, including all successful and unsuccessful choices made and actions taken, through to final deployment of change works.
  • Create and maintain knowledgebase articles.
  • Log work carried out against tasks and tickets in our PSA system.
  • Carry out work in accordance with company standards.
  • Document resolutions so that other members of the team can provide ongoing support.
  • Communicate with both technical and non-technical personnel.
  • Research solutions through internal and external knowledge base as needed.
  • Escalate issues with documentation to suitable technical expert or vendor, when required.
  • Provide suggestions for continual improvement.
  • Analysis of change works to develop an organisational knowledge base.

Role Benefits:

  • A tailored professional development plan with regular time to undertake learning and training.
  • Work in a fun, supportive, nurturing environment with a like-minded team.
  • Company vehicle.
  • Regular team building events.
  • Salary is dependent on the individual, considering their experience and education level.
  • Bright, modern, air-conditioned offices, with great facilities / staff break-out area.
  • 25 days holiday plus bank holidays (33 days).
  • Company profit share scheme.
  • Private medical insurance.
  • Company contributory pension scheme.
  • Flexibility of working hours.
  • Cycle2Work scheme.


Skills / Experience Requirements:

To be successful in the Project Engineer role you will be required to have significant support desk or IT project experience; ideally be experienced in delivering projects, have a high technical ability and experience of 2nd/3rd line support.


  • 2+ years’ experience as an Engineer providing IT support to SME’s.
  • Familiar with working to SLA’s to meet both customer and contract requirements.
  • Valid UK Driving License.
  • Must live in a commutable location to Liverpool L24.
  • Knowledge, understanding and experience in the following areas:
    • Microsoft Windows Server (2012/2016/2019).
    • WAN & LAN networking concepts including TCP/IP, DHCP, DNS.
    • Key infrastructure platforms and tools: Active Directory, Azure AD.
    • Office 365 and Exchange Online.
    • Hyper-V.
    • PC / Server Hardware.
    • Firewalls.
    • NAS and Storage Technologies.


  • Knowledge, understanding and experience in the following areas:
    • VoIP Telephony.
    • Microsoft RDS.
    • Watchguard Firewalls and Wireless.
    • Datacentre hosting.
    • Cloud migrations.
    • Basic Linux administration.
    • Powershell.
  • Experience of supporting multi-site clients.

Qualifications / Education Requirements:

This role is ideally suited to an organised, decisive team player with a passion for the IT sector. We will support, train, and certify you in necessary areas to assist your professional and personal development. There are no educational pre-requisites for this role.


  • A-Level or Degree in relevant field
  • ICT qualification(s).
  • CompTIA Project+
  • ITIL v3/v4 Foundation.
  • Qualified to any of the following - MCSA: Windows Server 2012/2016/2019 or MCSA: Office365 or MCSA: Cloud Platform, CCNA (Switching and routing) - Data Centre Virtualization (VCP6.5-DCV)